Telesales Advisor

Full Time and permanent

Nelson Depot (BB9 6SH)

Wellocks is a quality supplier of fresh and dry ingredients, sourced from all over the UK and abroad, from producers and farms that take pride in their produce. We currently have a number of full-time vacancies in our warehouse working the night shift.

Main Purpose of Job:

To provide excellent customer service to both our restaurant and Wellocks at Home customers. You will be working in a fast-paced environment, whilst still maintaining a professional and friendly approach.

Responsibilities:

  • Answers customer support messages via telephone or emails, promptly to enhance the customer service experience.
  • Accurately records and logs interaction with customers and updates account information and able to retrieve this information to create reports for management
  • Keeps sensitive information and financial records private and confidential
  • Works with management to maintain best practices for efficient communication with customers
  • Knowledge of updated company rules and policies to address issues such as returns, poor quality products, wrong, missing and delayed delivery to inform customers
  • Address costumer questions about new products, services, promotions on sales
  • Meets regularly with team lead to give feedback to help improve customer service culture, response time and tools to improve staff experience
  • Willing to learn from management to properly apply company policy to customer solutions
  • Contributes to bottom lines sales by increasing customer satisfaction
  • To carry out other roles within the department as and when needed.
  • To be flexible with your time and open to change.

Skills required:

The successful candidate will be:

  • Methodical with excellent organisational skills
  • Strong attention to detail & ability to produce high quality & high accuracy work
  • Able to work well under pressure and to demanding deadlines
  • Ability to work under minimal guidance and supervision
  • Excellent verbal and written communication skills
  • IT literate and proficient with using Excel
  • Flexible and professional approach
  • A team player with a strong ‘can do’ attitude

Be part of this amazing team and apply now here.